Guaranteed Delivery Christmas Countdown
Frequently Asked Questions
Do you deliver to Ireland?
We sure do! We offer standard and priority delivery to Ireland.
Can I amend my order?
We process each order as quickly as possible, therefore we cannot guarantee that your order can be amended. We advise all customers to thoroughly check the personalisation details before placing your order. * In the event of a mistake being made - please contact our customer service team.
Will my wrapping paper arrive as a roll or sheet?
You will receive your paper as a roll (up to 5m). * Please note - if you have ordered multiple designs, they may be delivered together and rolled inside one another. Each design will be labelled by number and include your name and order ID.
How is my order shipped?
We use a range of couriers including Royal Mail and DPD. * Please note - if you have ordered multiple items some may be shipped separately. * Wrapping paper is always shipped in a separate tube and may arrive before or after other items.
Do you ship worldwide?
We ship to the UK, Republic and Northern Ireland. (* Personalised videos can be purchased and downloaded worldwide)
Help! There is something wrong with the order I have received.
Please contact us via email: hello@festivestudio.co.uk
Can I order over the phone?
Unfortunately, we only accept orders placed via the website to maintain your security.
What payment methods do you accept?
We offer a range of payment methods including; Credit or Debit Card, PayPal and ApplePay.
Can I return my order?
Unfortunately, we are unable to accept returns for any personalised unwanted items.
When can I expect my order?
Due to the current climate, you may experience delays to your order which are out of our control. We cannot offer a specific delivery date due to the personalised nature of each product. All orders are dispatched quickly and most arrive within 5 working days.
Help! My order has arrived with incorrect details.
We replace any order which has arrived incorrect due to an error on our behalf. Please contact us for further assistance.
Help! My order has arrived damaged.
Please contact us for further assistance.
Is the wrapping paper recyclable?
Yes, we use water-based inks and the paper is fully recyclable!
How much is postage?
Delivery costs to the UK and Ireland are calculated at checkout.
How can I contact you?
Facebook Messenger is the quickest way to talk to us. Please click the "Contact Us" link in our footer. Include your order number, delivery address and photo attachment of the incorrect item(s). If you're having trouble using Facebook Messenger please email hello@festivestudio.co.uk. We would kindly ask you only contact us via one channel to avoid confusion.